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Stack - Jupyter

no issues

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Stack - Dask

no issues

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Network - WAN

no issues

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Network - LAN

no issues

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Islet - Storage

no issues

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Islet - K8S

no issues

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Islet - Cloud

no issues

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IAM

no issues

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Hook

no issues

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Discovery and Data Access (HDA)

no issues

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outage

error

incident

engineering

maintenance

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no issues

Events

engineering DEDL HDA Maintenance

Kindly please be informed that tomorrow, on Friday 22nd November, we’re planning a patch to HDA to introduce new features and provide bug fixes.

Planned upgrade may have an impact for Users as it might result in interruptions (i.e. of search and download) performed during change implementation.

Date: 22.11.2024 - 23.11.2024
Time: 13:00 – 00:20 CEST
Impact: possible interruptions of current search and download

We apologize for late notice and any inconvenience this may cause. We will make every effort to ensure that the work is carried out as quickly and smoothly as possible.
Thank you for your understanding.

error DNS Zone Transfer Errors Impacting Lumi and Central Sites

DNS zone transfer (AXFR) errors have been noticed for Lumi and Central.

Impact: Users couldn't log in to the Openstack GUI/CLI and perform operations on resources (VMs, Networks, etc.), however, existing machines should not be affected.

error DEDL Stack possible issues with logging

We are experiencing possible issues with logging - currently under verification

Resolved

All issues with Jupyter logging are resolved

block DEDL Central Outage

Please be informed that Data Lake Central Site is unavailable.

We apologize for any inconvenience it may cause.

Services fully restored

We are pleased to inform you that the services have been fully restored on DEDL Central Site. We apologize for the disruption and appreciate your patience during this time.

block Outage related to Authorisation for DEDL Clouds

We are currently experiencing an outage affecting the Authorisation services for DEDL Clouds. This issue is preventing users from completing authentication and accessing cloud resources. Our teams are actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

Services Fully Restored

We are pleased to inform you that authorisation services have been fully restored across all DEDL Clouds. All users should now be able to authenticate and access resources as expected. We apologize for the disruption and appreciate your patience during this time.

block LUMI Bridge Outage

Please be informed that due to failure of LUMI power supplies Data Lake Lumi bridge is unavailable.
We apologize for any inconvenience it may cause.

You can also read about the outage here:
https://www.lumi-supercomputer.eu/lumi-service-status/lumi-blackout-sep24/

Update

The issue has been resolved and all services have had their functionalities restored. After the outage, VMs were stopped and users will need to start their virtual machines. This can be done either with Horizon Dashboard or through CLI command: openstack server start

engineering DEDL HDA Maintanance

Please be informed that on Tuesday 24th September, we're planning to deploy a new version of HDA.

This update will affect users as it may cause search and download interruptions while change is implemented.

Date: 24.09.2024

Time: 14:30-17:00 CEST

Impact: Ongoing search and download requests may fail during the transition to the new version

We pologize for any inconvenience this may cause and we kindly ask for your patience. Our teams will make every effort to ensure that the work is carried out as quickly and smoothly as possible.

Thank you for your understanding.

Regards,

DEDL Support team

block DEDL Lumi HDA Outage

There is currently an issue affecting our HDA (Harmonized Data Access) service on Lumi Bridge. Our technical team is analyzing it and working to restore full functionality as soon as possible.

Update

The problem has been resolved, and HDA functions on LUMI have been restored.

error DEDL HDA Incident

Please be informed that we're working on new DEDL location - Leonardo bridge. Other DEDL sites - Central and Lumi bridge operate normally, however today Users may notice unusual issues on common endpoints (like https://hda.data.destination-earth.eu or https://hda.data.destination-earth.eu/services). The works are planned till 15:00.

We apologize for any inconvenience this may cause.